Returns & Refund Policy

Last updated: June 6, 2026

At Soln, we want you to feel confident when shopping with us. This policy explains when returns and refunds are accepted, how to request them, and how refunds are processed.

1. 60-Day Returns Policy

You may request a return or refund within 60 days of receiving your order, provided the item meets the conditions outlined below.

Returned items must be:

• Unused and unworn
• In the same condition as received
• Returned with original packaging, accessories, and documentation

We do not charge any restocking fees.

2. Returns & Refund Eligibility

Change of Mind

• Return requests must be made within 60 days of delivery.
• The item must be unused, in original condition, and returned with original packaging.
• Return shipping costs are the responsibility of the customer.
• Original shipping costs are non-refundable.
• Refunds are processed within 14 days after inspection and issued to the original payment method or as store credit.

Wrong Product Received

• Return requests must be made within 60 days of delivery.
• A wrong product refers to a different model, type, or color than ordered. Minor differences due to lighting, photography, or manufacturing batches are not considered incorrect items.
• Return shipping costs are covered by Soln. We will provide a prepaid return label.
• After inspection, a refund or replacement will be issued.
• Refunds are processed within 14 days and issued to the original payment method or as store credit.

Damaged in Transit

• Damage must be reported within 7 days of delivery.
• Clear photos of the item and packaging are required.
• Return shipping costs are covered by Soln. We will provide a prepaid return label.
• After inspection, a replacement or refund will be issued.
• Refunds are processed within 14 days and issued to the original payment method or as store credit.

Faulty Item (Manufacturing Defect)

• Faulty items are covered by our 2-year manufacturer warranty. Warranty claims can be made at any time within 2 years of delivery.
• Clear photos or videos showing the fault are required.
• Return shipping costs are covered by Soln. We will provide a prepaid return label.
• After inspection, a replacement or refund will be issued.
• Refunds are processed within 14 days and issued to the original payment method or as store credit.

Item Never Arrived

• Claims must be submitted 14 business days after the expected delivery date.
• No return shipping applies.
• We will investigate the issue with the courier. Once confirmed as lost, you may choose between a replacement or a full refund.
• Refunds are processed within 14 days of resolution.

Order Cancellation

• Orders cannot be cancelled once placed, as processing begins immediately.
• If you no longer want the item after delivery, you may return it under the Change of Mind policy.

3. How to Request a Return or Refund

To request a return or refund, email studio@discoversoln.com with:

• Your order number
• Reason for the request
• Photos or videos (if applicable)

Our support team will review your request and provide a return authorization and instructions (including a return address) if eligible. All customer-paid returns must be sent using a trackable shipping service.

4. Refund Processing

Once your return is received and inspected, or a delivery issue is resolved, refunds are processed within 14 days. Refunds are issued to the original payment method unless store credit is requested. Store credit is issued as a gift card or discount code for use at www.discoversoln.com.

5. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized items
• Products sealed for hygiene or safety reasons once opened
• Gift cards

Any non-returnable item will be clearly identified on the product page where applicable.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund or store credit and place a new order.

7. Contact

For any questions regarding returns or refunds, contact us at:

Business Name: Soln
Email: studio@discoversoln.com
Phone: +1 305-784-5364

Address: 404 Washington Avenue, Ste 650-25, Miami Beach, Florida 33139, USA

Opening hours: Monday to Friday, 09:00–17:00 (EST)
Response time: Within 24–48 hours

Soln is owned and operated by BIOHACKING RESEARCH LLC
Legal Entity: BIOHACKING RESEARCH LLC
Business Registration Number (Wyoming LLC): 2024‑001559023